Dealing with Toxic Behaviour and Trolls on Social Media
This training — delivered by a social media professional who has handled some of the most hostile comment sections around — gives you the tools to manage negative feedback on social media effectively.
The do's and don'ts: be ready before the bad behaviour arrives – and protect your brand
The do's and don'ts: be ready before the bad behaviour arrives – and protect your brand
If you manage a social media page, the arrival of bad behaviour isn't a matter of if but when. This training — delivered by a social media professional who has handled some of the most hostile comment sections around — gives you the tools to manage negative feedback on social media effectively. You'll gain insights into the best practices and pitfalls of online reputation management, and discover strategies to address criticism while upholding your brand's reputation. It's delivered as a three-hour session for those who want an in-depth exploration of online community management. For teams seeking a more advanced approach, a bespoke three-session moderation masterclass is available, with tailored insights for your audience.
If you manage a social media page, the arrival of bad behaviour isn't a matter of if but when. This training — delivered by a social media professional who has handled some of the most hostile comment sections around — gives you the tools to manage negative feedback on social media effectively. You'll gain insights into the best practices and pitfalls of online reputation management, and discover strategies to address criticism while upholding your brand's reputation. It's delivered as a three-hour session for those who want an in-depth exploration of online community management. For teams seeking a more advanced approach, a bespoke three-session moderation masterclass is available, with tailored insights for your audience.
The International Association of Business Communicators (IABC) enables a global network of communicators working in diverse industries and disciplines to identify, share, and apply the world’s best communication practices. IABC is recognized as the professional association of choice for communicators who aspire to excel in their chosen fields.
We are part of the International Association of Business Communicators whose global headquarters is located at 330 North Wabash Avenue, Suite 2000 Chicago, Illinois 60611. (www.iabc.com)
The International Association of Business Communicators (IABC) enables a global network of communicators working in diverse industries and disciplines to identify, share, and apply the world’s best communication practices. IABC is recognized as the professional association of choice for communicators who aspire to excel in their chosen fields.
We are part of the International Association of Business Communicators whose global headquarters is located at 330 North Wabash Avenue, Suite 2000 Chicago, Illinois 60611. (www.iabc.com)
The International Association of Business Communicators (IABC) enables a global network of communicators working in diverse industries and disciplines to identify, share, and apply the world’s best communication practices. IABC is recognized as the professional association of choice for communicators who aspire to excel in their chosen fields.
We are part of the International Association of Business Communicators whose global headquarters is located at 330 North Wabash Avenue, Suite 2000 Chicago, Illinois 60611. (www.iabc.com)